Privacy & Policy
Privacy Policy — North West Taxi
This Privacy Policy explains how North West Taxi collects, uses, stores, and protects personal information provided by passengers, website users, and customers who engage with our taxi services, booking platforms, or communication channels. We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly, securely, and in accordance with applicable privacy standards. By using our services, you acknowledge and agree to the practices described in this policy.
Information We Collect
North West Taxi collects only the personal information required to provide safe, reliable, and efficient transportation and customer support services. Information may be collected directly from passengers during booking, communication, or service interactions.
Information we may collect includes:
Name, phone number, and contact details provided during bookings
Pickup and drop-off details, travel routes, and trip preferences
Booking history and service usage records
Payment-related information where necessary for transactions
Messages or inquiries submitted through forms, calls, or email communication
How We Use Your Information
We use collected information strictly for service-related and operational purposes to ensure high-quality transportation and customer support. The information enables us to manage bookings, deliver services, and enhance passenger experience.
Your information may be used for:
Processing ride bookings and managing transportation services
Communicating trip updates, confirmations, and customer support responses
Improving service quality, performance, and operational efficiency
Maintaining records for safety, service management, and verification purposes
Responding to feedback, inquiries, or service-related requests
Data Security and Protection
North West Taxi takes data privacy and security seriously. We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure. Information is stored securely and accessed only for legitimate business purposes. While we take strong precautions, no electronic system can guarantee absolute protection, and users are encouraged to share information responsibly while using digital platforms.
Sharing and Disclosure of Information
North West Taxi does not sell, trade, or rent personal information to third parties. Information may be shared only where necessary to deliver services or where legally required.
Information may be shared in limited circumstances such as:
With drivers for booking coordination and service fulfillment
With trusted service partners assisting in system or operational support
When required by law, regulation, or official legal request
We ensure that any party receiving information handles it responsibly and respects confidentiality requirements.
Cookies and Website Usage Data
If our website or booking platform uses cookies or analytics tools, these may collect non-personal usage data to improve functionality, enhance user experience, and understand website performance. Cookies do not identify users personally and are used only for operational and analytical purposes. Users may adjust browser settings to manage cookie preferences.
Your Rights and Choices
Passengers have the right to request access to personal information we hold, request corrections to inaccurate details, or contact us regarding privacy or data handling concerns. Where reasonable and lawful, we will respond to such requests and provide appropriate assistance.
Updates to This Privacy Policy
North West Taxi may update or revise this Privacy Policy when necessary to reflect service changes, legal requirements, or operational improvements. The latest version will be made available on our website or communication channels, and continued use of our services will be considered acceptance of any updated terms.
Contact for Privacy Enquiries
For questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, you may contact North West Taxi through our official phone or email channels, and our team will be happy to provide clarification and support.
